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Returns & Refunds

Cancellations!

All orders can be canceled up until payment is made. Orders for online products can be cancelled or returned for a refund within 10 days of the order.

All printed products are non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold.

We do not accept returns on personalised/custom printed orders through no fault of ours (E.G you upload the wrong photo or did not check spelling etc).

If for any reason you wish to return your items, please do so within 10 days of receiving your order for a full refund.

All items must be returned in their original packaging.

Products which are not faulty the buyer pays return postage.

Any orders damaged in transit must be returned within 48 hrs. Any orders redeemed faulty must be returned within 10 days.

Refunds.

All refunds will be made within 15 days of SLV Giftware receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.

All printed products are non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold.

If there happens to be a print error etc,deemed to be our fault we will offer you a reprint or refund as explained above. Proof via photos of the faulty product must be sent to us so we may check them before returning them and any liability is agreed.